Tom Peters, widely considered the uber-guru of business excellence, suggests
“The magic formula that successful businesses have discovered is to treat
customers like guests and employees like people.”
He goes on the say that “Excellence comes from human beings doing things of
value that customers find memorable.”
It is for these reasons, students find our fourth module so exciting and
inspiring. This is the module that affords students the opportunity to get to
grips with the soft stuff and the hard-edged stuff, required for them to
succeed in the formal and informal employment sectors.
Enrol in the Higher Certificate in Management to acquire people skills that
will surprise and delight customers, balanced with essential financial
management principles.
This is an accredited programme, a CHE accredited qualification, offered via substance learning and designed to solve three key problems facing learners and their parents.
• Affordability - It is arguably one of the most affordable accredited NQF
level 5 management qualifications in South Africa.
• Time – The modules are flexible and often our learners are able to sustain a
full-time job or embark on their own entrepreneurial endeavours whilst
completing the 1-year programme.
• Accessibility – Our distance learning and robust online resources empower
students who cannot access traditional tertiary institutions.
About Management Function (Module 4) – Controlling
This module will focus on:
• Introduction to Human Resource Management
• Introduction to Customer Service and Client Satisfaction
• Knowledge Management
• Introduction to Financial Management
And more for you on our essential “way of being” consciousness, which is
harmonised throughout our programme. Discover more about Self, Others and
Context.
The programme is delivered in 2 ways
• Distance Learning – Correspondence with limited tutorial contact sessions
• e-Learning
This qualification articulates, vertically, into the Bachelor of Business
Administration degree and cognate Advanced Certificates and Diplomas.
To find out more about our Higher Certificate in Management CLICK HERE